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Charity (no. 219432)

The Samaritans of Basildon and Thurrock

"If something's troubling you, get in touch. You don't have to be suicidal to call."

Who We Help, Why We Help & the Difference It Makes

Welcome to the Basildon and Thurrock branch of Samaritans. 

For over fifty years we have offered a confidential listening ear to people in the communities of South Essex and towns including Grays, Wickford, Billericay, Stanford-le-Hope and Basildon who are upset or struggling to cope.  Our service is available round the clock by telephone and we have regular visiting hours, when people can simply drop in to talk to us.  If you can describe your feelings better using the written word you may also email us and receive a personal reply from one of our supportive, trained volunteers. You don't have to be suicidal to contact us.

A few of the people that call Samaritans tell us their stories, and how we helped.   

Our Services Are


What Would You Like Now?

Choose one of the options below.


Whatever you're going through, call us free any time, from any phone on 116 123.

We're here round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call us on the phone. This number is FREE to call. You don't have to be suicidal to call us.

Find out why our service works and what you can expect  when contacting us.

If you have any concerns about our service before you try it, hear from others about how we've helped them . Please don’t suffer alone.   

Face to Face Support

You can call in to talk to a trained volunteer whenever our visitors door is open. Ring the doorbell and we will answer asap.  Please see our Opening Hours on the right.

Email Support

If you can describe your feelings better using the written word you may also email us  and receive a personal reply from one of our friendly, trained volunteers.

Additional Information

Facilities for visitors with disabilities:

Full disabled access facilities including toilets / door and ramp.

Small Talk Saves Lives Campaign

Small Talk Saves Lives campaign sees increase in public looking out for those at risk - figures released on 7 November 2018 show a 20% increase* in the number of times the public has acted to prevent suicide in the rail environment.  

Following the launch of Small Talk Saves Lives  by Samaritans in partnership with British Transport Police (BTP), Network Rail and the wider rail industry late last year, new figures reveal that there were 163 interventions by members of the public between January and September this year – a 20% increase compared with 2017.*  It means around 1 in 10 interventions are by the public.

The figures coincide with the launch of a new phase of Small Talk Saves Lives, which emphasises how each of us has all the experience we need to help save a life. If we notice someone who may be at risk, the same small talk we use every day is enough to interrupt someone’s suicidal thoughts and encourage them to get help. So, trust your instincts and start a conversation; you can’t make things worse. 

*Source: British Transport Police data of reported life-saving interventions by members of the public between Jan-Sept 2017 vs Jan-Sept 2018 

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