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Charity (no. 06876354)

Age UK Medway

"Working in the community to support older people in medway, their families & carers"

Who We Help, Why We Help & the Difference It Makes

Age UK Medway is a local charity working in the community to support older people in medway, their families and carers. We want everyone to be able to love later life, and that's why we do what we do. So that even when people grow old, they can still feel as young.

Age Concern has had a presence in the Medway Towns since the 1970s. In 2010 the Age Concern's Gillingham and Strood merged to become Medway Age Concern, and in 2012 we made the transition to become a local partner of Age UK, becoming known as Age UK Medway. During the last four decades the organisation has built a strong reputation locally for quality, providing a full range of care and support services for the growing older population of the Medway Towns. The range of services offered has continued to expand, but we have never lost sight of our commitment to provide quality care and support services to the people who use our service. Our objectives is to provide the required level of care and support to enable people who use our services to live safely and independently in their own homes.

Our Services Are

Free Charged

What Would You Like Now?

Choose one of the options below.

Information and Advice

We can help you with:

  • Welfare benefits/form filling
  • Housing issues
  • Gas and electricity bills
  • Aids and adaptations
  • Care at home
  • Residential care
  • Health
  • Discrimination
  • Leisure and social activities
  • Family and personal matters
  • Other local services

And most other things that affect your quality of life. If we can’t help you, we can put you in touch with people who can.

Call In Time

Living on your own can be hard to adapt to - particularly if you've been used to sharing your home or time with others. Not having someone to talk to regularly can be lonely and isolating. And that's when a friendly chat on the phone can make all the difference.

Call in Time is a free telephone friendship service run by Age UK. Since 2005 the service has matched hundreds of older people with trained and supported volunteers who, together these pairings enjoy a weekly conversation about anything from the weather, to what's been happening in both of their lives. Our volunteers and the people they call often become firm friends in the process. These calls provide a valuable ongoing weekly telephone contact to develop a trusted friendship, which will last a lifetime. As well as friendship calls, we also provide Good Day calls. These calls can provide a little extra reassurance when you're on your own - especially at times when you most need it, such as when you've just come home from hospital or experienced a bereavement.

If you need us to, we can give you a short call several times a week, at a time that suits you, just to make sure you're OK. These Good Day calls are made for a period of eight weeks. But if you think you might need them to be extended, we may be able to arrange that too. If you think that you or someone you know could benefit from Call in Time, please download the referral form, or call the number below to speak or speak to a member of our Call in Time team on 0800 434 6105Download a referral form

Day Services

Age UK Medway operate two day centres in Gillingham and Strood. The Chris Ellis Centre covers the Rochester, Strood, Cuxton, Cliffe and Hoo Peninsula. The Mackenney Centre covers Gillingham, Rainham and Chatham areas. The centres provide social interaction for people over 50 and living in Medway. Transport is available, using our fleet of adapted accessible minibuses.

For a one off charge you can expect a full day including tea, coffee, refreshments and lunch, as well as a variety of events and activities. Our menu comprises a freshly prepared two course lunch, using ingredients sourced from local independent suppliers. There is a range of activities on offer during the day, including arts and crafts, cooking, reminiscence groups, board games, bingo and quizzes. Both centres boast accessible gardens where you can enjoy some fresh air, or maybe a little light gardening activity. Within the centres we have a small shop selling sweets, chocolate and toiletries. Other services available include foot care, hairdressing, hearing aid clinics and visiting optician. We are able to offer an in-house bathing service, where you can bathe in safety in our accessible bathroom supported by trained care staff.

Supplementary to activities in the centres we provide a wide range of day and afternoon outings, including trips to the seaside, theatre, boat trips and pub lunches. These day trips are bookable in advance, and offer a door to door service with support available throughout the day from our staff and volunteer team. Throughout the year we provide various day and evening events with visiting performers providing entertainment. We have a trained staff team who are assisted by our volunteers, who provide invaluable support in a variety of areas in and around the building. We are able to offer taster sessions for those people interested attending the centre, where you can visit for a couple of hours, or even a full day.

The Chris Ellis Centre: 01634 724745
The Mackenney Centre: 01634 380195
Email: enquiries@ageukmedway.org.uk

For more information on our services: Our Services Leaflet 2018.pdf (PDF, 708 KB)

Homecare Services

Our friendly teams in Medway and Faversham are here to help you with all your care needs. We treat each person as an individual by offering a personalised service, to support people with the same respect you would want for yourself or a member of your family. We offer a full range of care, assisting with:

  • All personal care needs
  • Breakfast calls
  • Lunch and tea calls
  • Assisting to bed

We also provide check calls, prompt medication, shopping and domestic calls across both Medway and Faversham. Age UK Medway operates a community bathing service. The service provides the required level of assistance to allow people to have a bath or shower safely in their own home. If you are interested in receiving more information about our Homecare services please give us a call on 01634 401099 for our Medway team, or 01795 506490 for our Faversham team. All information discussed is dealt with in the strictest confidence. Please note: Age UK Faversham Homecare Services has now joined with Age UK Medway.

Community Bathing Service 

The Community Bathing Service provides people who use the service with the level of assistance required to enable them to have a bath or shower safely in their own home. 

Garden Maintenance by Beetlestone's

Age UK Medway are proud to announce that we are in partnership with Beetlestone's Garden Maintenance. Here at Age UK Medway we're always getting asked whether or not we know a gardener or if we ourselves do any gardening services, which until now we had to say that no we don't. However we've now partnered with Beetlestone's garden maintenance to give you yet another trustworthy service. Prices for the service on average start at £20 per hour plus the cost of any materials used, Beetlestone's specialise in grass cutting, hedge cutting, turfing, lawn care, planting schemes and garden design meaning there are plenty of services they can help you with. If you need help with your garden give them a call on 01634 317122

Handy Van

Age UK Medway’s community Handy Van service has been in operation since the end of 2014. During that time the community handy man Tony Kenna and his team have carried out a wide range of home maintenance jobs, ranging from small jobs like key safe fitting, to garden clearance and decorating. The service provides a vetted handyman to undertake small maintenance jobs in and around the house. The cost of the service is £24 per hour or £140 for a day, plus the cost of any materials used, with initial home visits and quotations being FREE of charge. In July 2015 the Handy Van service joined Medway Council’s Fair Trader scheme following a successful audit by Trading Standards, so you know you're in safe hands.

Below are some of the jobs the Handy Van can assist you with:

  • Fitting hand and grab rails
  • Home security (key safes, door chains, window locks)
  • Path clearance
  • Small decorating jobs
  • Minor repairs
  • Garden clearance jobs
  • Fitting smoke alarms
  • Moving and assembling furniture

If you would like to request a visit for a job please do so using one of the methods below.

Email: HandyVan@AgeUKMedway.org.uk or Phone: 01634 572616  For more information on our services see Our Services Leaflet 2018.pdf (PDF, 708 KB)

Dementia Services

The dementia drop in service is run from our Capstone Day Centre, it aims to allow families to have the option of a small amount of respite in a flexible way. You can book a slot with the Day Centre where we can help engage with the client to stimulate them and help keep their minds active without the need to sign up to the Day Centre. Click here to find out more about the service.

Flexible Dementia Outreach

The Flexible Dementia Outreach service is designed to enable individuals who are experiencing the early stages of a cognitive illness to be supported. By pursuing their interests, taking part in meaningful activities and maintaining their independence.

COGS Clubs 

Age UK Medway run COGS Clubs four times a week in four different locations across Medway, and are designed to help those that may be experiencing problems with their memory. COGS Clubs offer a day of activity for people with mild dementia or memory concerns, with each session based on cognitive stimulation therapy. The groups provide the opportunity to recall and/or develop new skills, and to facilitate the transfer of these skills into the home environment. During the day, members are encouraged to participate in purposeful activities and to develop or maintain active minds. 

Contact us 

  • Capstone Dementia Centre, Chatham 01634 406058 
  • The Chris Ellis Centre, Strood 01634 724745 
  • The Mackenney Centre, Gillingham 01634 380195  

Community Foot Care

In January 2015 Age UK Medway launched a new community foot care service, after the success of providing a well-loved foot care at our day centres. If you're over 50 foot care becomes even more important, as age takes its toll, your skin thins, your joints begin to stiffen and your feet become more vulnerable to the cold. Not to mention the added difficulty from failing eyesight! It's because of this the Community Foot Care service was introduced as a way of helping older people keep those pesky toenails in check. It isn't normal to have painful feet, and you shouldn't have to put up with it. Investing a bit of time and thought into caring for your feet now, can prevent them causing you pain. Listed below is what we can assist you with:

  • Cutting and filing toe nails, keeping them at a comfortable length
  • Smoothing and moisturising dry and rough skin
  • Checking for cracks and breaks in the skin, and inflammation such as blisters
  • Looking for signs of infection like nail fungus or other obvious early problems, and seeking professional advice
  • Choosing suitable socks and footwear
  • Helping to cut finger nails

The service operates between the hours of 09:00am and 13:00pm - one happy customer has said "it's like walking on air!" If you would like to know more about community foot care please call us on 01634 401099. For more information on our services see: Our Services Leaflet 2018.pdf (PDF, 708 KB)

The Welfare Fund

We are proud to announce the launch of our new Welfare Fund! Age UK Medway are keen to combat loneliness in Medway for older people, and realise that often the obstacles to social inclusion can include people having sufficient funds to get involved in community activities. By launching the Welfare Fund, we hope that those older people in Medway who want to get out and about, to join in and begin to build social networks, will be supported to do so, despite any financial challenges they might have. The fund is intended to jump start a person’s involvement in social activities through one of Age UK Medway’s many centres or services across the Medway Towns, and the charity will work with people to secure longer term funds to support continued involvement. hjklg;# .0It is important for us to be able to offer truly charitable services in a very difficult climate for our beneficiaries, and is important for us to help end loneliness amongst older people.

The Welfare Fund has been designed to help those who are under temporary financial hardship access our services, whilst our Information and Advice team help you to gain access to any additional funds that you are entitled to. Financial awards are made according to the level of need and level of access to services being sought, and are designed to fill gaps left by temporary financial difficulties. The funding available is limited to £500 maximum which is equivalent to two days attendance at a mainstream day centre for 6 weeks. Applications are limited to one per person in a 12 month period, but further funding may be considered in exceptional circumstances.

Applications to the Welfare Fund are accepted and reviewed on a rolling basis, i.e. there is no awarding window or application deadline - applications are invited at any time. An application form must be completed to apply for the fund, you can download this by clicking here. You can also call Head Office on 01634 572616 to have one posted to you, or you can collect one from any of our Day Centres. Please note that the form includes a permission to allow Age UK Medway staff to act on your behalf to secure additional funding/income to alleviate your financial hardship. All applicable sections must be completed and signed, and then return your form to: The Welfare Fund, Age UK Medway, The Admirals Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent, ME4 4TZ For more information on our services see: Our Services Leaflet 2018.pdf (PDF, 708 KB)

Membership Scheme 

Become a member of Age UK Medway and unlock exciting benefits and offers. Not only will you receive discounts on services at our Day Centres, you can also stop by for lunch and a chat with others. You will receive an extensive membership pack containing information and news about our services, special offers and much more. Being a member also entitles you to attend organised and varied day trips, from lunch at a brewery to a nice seaside retreat. We offer two types of memberships. A full membership unlocks all of the above and a supporting membership for friends and family that wish to accompany you on a trip. Members should be aged 50 and over and living in Medway, whereas supporting members can be of any age, wanting to support our work through fundraising and raising community awareness of the challenges of getting older. Full Member Benefits 

  • A twice yearly magazine 
  • Access to the 200 Club
  • Able to access organised day and afternoon trips
  • Access to subsidised services (i.e footcare, hairdressing and lunch at the Day Centre when booked in advance) 
  • Invitations to social and fundraising events 
  • Exclusive access to hire Age UK Medway centres (evening and weekends only)

Day Trips

Our day centre clients are given fantastic opportunities every day, one of these is the ability to go on our day trips. But we've decided it's not only our clients that should be allowed all of the fun but our members to, which is why we've made day trips available to all of our clients and members!

Additional Information

CEO's Blog

Our CEO John Norley is always looking for ways to keep you informed which is why he's created his very own blog. The CEO's blog gives an insight into everything from the day to day tasks of the CEO, to the inner workings of the charity and what goes on behind the scenes. If you'd like to find out more about our charity then please follow this link to view the blog. The blog enables you as the reader to go beyond the news articles that are on our website and really find out the thoughts of our Chief Executive Officer, as well as the challenges he faces when it comes to leading one of the larger and more diverse Age UK brand partners in the UK, as well as some of the solutions to those challenges.

Privacy policy

This Privacy Policy applies to Age UK Medway, and it trading and other associated companies where applicable (together “Age UK Group”). Age UK Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

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