Who We Help, Why We Help & the Difference It Makes
We help 10,000 Londoners in crisis every year to leave homelessness behind, to be seen, to be heard, and find a place to call home.
We’re here for Londoners, no matter where they are in their journey. We place each person at the centre of their support, building a trusted relationship and an environment where everyone can feel safe, heal, and thrive.
- We help people off the streets and into emergency and longer-term accommodation.
- We provide safe places to live and support people in recovering, overcoming challenges, and preparing for the future.
- We work with Londoners to gain skills, improve health and well-being, and build confidence and resistance so they can move from homelessness to independence – whether that be employment, a strong social community, or their own place to call home.
- And our expert teams prevent hundreds of struggling Londoners from becoming homeless in the first place
Our Services Are
Free
Low Cost
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What We Do
How do our rough sleeping teams work?
- Outreach – We work directly with Londoners on the streets and focus on getting people into safe, secure accommodation where they can start rebuilding their lives. Many people who’ve been rough sleeping long-term are understandably cautious, often because of negative experiences with services in the past. We take the time to build trust – sometimes over weeks, even months – getting to know and supporting them for as long as it takes to get them off the streets.
- Hubs and assessment centres – These short-term hostels offer immediate warmth and safety. Once someone is settled, our expert teams assess their needs and work with other services and organisations to address these, from mental and physical health issues to immigration, financial and legal help. These hubs act as a stepping stone to longer-term accommodation, including our supported housing. We connect those re-housed in the community with tenancy support services to prevent homelessness from happening again.
- Housing First – We provide a Housing First approach for long-term entrenched rough sleepers, providing secure and safe housing without pre-conditions, alongside intensive wrap-around support. Find out more about our Housing First work here.
- Cold Weather Shelters – When winter hits, we expand our existing services and open temporary shelters to get even more people off the streets. During severe cold weather, we’re ready to act quickly, setting up emergency shelters at a moment’s notice. Last winter, we partnered with local councils and community spaces to bring warmth and safety to hundreds more rough sleepers during dangerous weather.
Homelessness is an experience, not a forever. And with the right support, it can be ended.
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Volunteer
Our volunteers are a truly spectacular bunch and we achieve great things together. We’d love you to join us.
People from all sorts of backgrounds and age groups offer their time, skills, energy and enthusiasm and in return, we provide the opportunity to make a difference to the lives of Londoners experiencing homelessness.
We have plenty of opportunities throughout the year to get stuck into.
Current Volunteering Opportunties
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Additional Info
Our specialist teams have expertise in a range of subjects on homelessness.
In this section, you can find reports, practical resources, and information on how to work with us on topics ranging including:
- Women’s homelessness with our Women’s Rough Sleeping Census, award-winning Hidden Homelessnessness research and guidance around domestic abuse.
- Multiple Disadvantage resources including guidance on trauma-informed work and our Personal Passport, a trauma-informed, co-produced info-sharing tool designed to help individuals navigating the homelessness system.
- Toolkits to support the introduction of co-production in your organisation.
- Team Around Me (TAM), a strengths-based and trauma-informed model for holding case conference, putting the client at the centre of their support.
- Physical activity and how it can dramatically improve the quality of life for people experiencing homelessness, including toolkits on how to embed sport in your organisation.
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